Over 30 years in the business…
Founded by Phil Hall in 1990, TLC has over 30 years’ experience tackling every conceivable problem associated with carpet and rug cleaning, upholstery cleaning and hard floor maintenance.
We will almost certainly be familiar with any problem you can throw at us.
Our company enjoys a reputation second to none and is used by property management companies, interior designers and major hotels in Bath and the surrounding area in addition to over 5,000 domestic clients.
Our staff are trained to the highest industry standards and we have developed our own low moisture cleaning systems, allowing us to get carpets dry in as little as 30 minutes and have the ability to clean natural fibre carpets including, coir, sisal and sea-grass.
We have vast experience in cleaning, sealing and also re-polishing of natural stone and other hard services. Again, we have developed low moisture systems to clean very sensitive hard flooring such as wood laminates.
Our mission is to provide you with the most outstanding service experience imaginable and when you deal with TLC, your money is not at risk as you are covered by our 100% money back guarantee.
We even give you a follow up call after the work is completed, to check you are thrilled with the results!
5 Reasons to choose TLC
1) Reputation
Most seasoned carpet and flooring retailers, interior designers and property management companies exclusively use our cleaning services and refer us to their clients.
2) Experience
TLC have been around 30 years and whatever your problem related to carpet cleaning, Oriental rug cleaning or hard floor maintenance, we will almost certainly have encountered it before.
3) Education
Our technical staff our trained to the highest industry standards and serve a minimum 3 months supervised before being sent out alone. Thankfully our staff turnover is extremely low and they are rewarded by a bonus system, only paid if you are completely happy with their work.
4) Systems
TLC use state of the art low moisture cleaning technology for the fastest drying times, (in as little as 30 minutes). Since 2000, we have pioneered low moisture carpet cleaning developing our own system which we have now adapted for water sensitive hard flooring such as wood and laminates.
5) Guarantee
TLC offers a 100% money back guarantee. If you are not completely satisfied, we will return and rework free of charge. If you are still not happy, your payment will be refunded.
Our Commitment to You
As a client of TLC we want you to know that you have the right to expect the following standards from us…
- You will receive professional, yet friendly and courteous service. You will be respected as a person and never taken for granted.
- You’ll find us honest, truthful and “up-front” with you at all times. Only services and products that will benefit you greatly will ever be recommended.
- Your perception of our performance is always the reality.
- Your investment in our services and products will always be rewarded with exceptional quality and workmanship that will add significantly to your environment.
- You’ll never be at risk on any investment with TLC
- You’ll not always find our services to be the cheapest on the market. You will however, always get the best quality and value to give you real benefits.
- Your communication with us will be acknowledged before the end of the next working day.
- We will communicate with you frequently, as we build a win-win and long term partnership to help keep your indoor environment clean and healthy.
- Every Team Member at TLC has the authority and ability to make decisions for you, on the spot, without the need for referral.
- As you refer your friends and colleagues to TLC, you are assured they will also receive Our Commitment, so you can feel good about referring.
- Your feedback is critical to our continual on-going improvements. If we make a mistake, please tell us (but please give us praise when we do well). Your ideas, comments and suggestions are always wanted by our team. We want to set the standard but if we do make a mistake, you can be assured we’ll learn from it and correct quickly.
- By no means are these the only standards you are entitled to measure us by…in fact, as we push the leading edge of our industry, you’ll find we add more standards to give you the best service and information possible.
